Return & Exchange Policy
Your Order Cancellation Rights
You are entitled to cancel your order within 30 days.
The deadline for cancelling an order is 30 days from the date on which you received it or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement. You can inform us of your decision by:
● By visiting this page on our website: https://deathcloudpedals.com/pages/contact
● By sending us an email: sales@deathcloudpedals.com
We will reimburse you when we receive the returned goods and do an inspection. We will use the same means of payment as you used for the order, and you will not incur any fees for products returned in their original quality. A 20% inspection and restocking fee may apply to products that come back to us in a worse condition than when we shipped them out, if the product has been altered, if elements of the product/order are missing, etc. Exchanges eliminate any refund deductions if the exchanged product comes back to us in the same condition it was shipped in.
Conditions for Returns
In order for the goods to be eligible for a return, please make sure that:
● The goods were purchased in the last 30 days
● The goods are in the original packaging
● The following goods cannot be returned:
- The supply of goods made to your specifications or clearly personalized.
- The supply of goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
- The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
- The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.
- The supply of goods are damaged or in any condition other than brand new.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Returning Goods
You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:
1865 Herndon Avenue, Ste K #45, Clovis California 93611
We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.
Gifts
If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be emailed to you.
If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, we will send the refund to the gift giver.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
● By visiting this page on our website: https://deathcloudpedals.com/pages/contact
● By sending us an email: sales@deathcloudpedals.com
● By sending us a text: 559-777-9213